Thompson Rivers University

The Toronto Star | Ottawa has a $76-million plan to address airline customers’ complaints — here’s why advocates are scoffing

March 14, 2023

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Air Passenger Protection Regulations aren’t worth much if the Canadian Transportation Agency doesn’t actually enforce them, says the Faculty of Law’s Matt Malone. “The regime that exists and the penalties that are available are intended to bring the airlines into compliance. And so far, that is not what we have seen happen.” Read more

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