TRU is committed to providing service excellence by being open, collaborative and empowering in support of the success, well-being and belonging of all members of the TRU community.
The Service Excellence workshops include:
Session 1: Service Excellence
This foundational session will provide you with an overview of the importance of service as part of TRU’s service culture.
You will understand and define service standards and the TRU Service Excellence Statement, which outlines elements of being open, collaborative and empowering.
Session 2: Open
The second session focuses on the open element. You will develop your sense of presence, ability to invite dialogue and cultivate empathy.
Practical tools will be provided to support greetings and varying service exchanges across different channels: email, phone, text, in person.